Managed IT Services
At Tesno, we offer a mature, metrics-driven IT support program to companies who want to leverage technology to run their businesses more efficiently. We take the complexity out of IT management – streamlining IT operations and aligning services with the business goals of your business or organization.
Our custom managed services programs include:
• Proactive & Preventative Maintenance Service
Around-the-clock, centralized monitoring and maintenance of mission-critical IT systems with proven metrics to ensure system up-time and ongoing system optimization.
• 24x7x365 Support
24×7 dedicated IT support teams for your business technology and the people who run your business.
• Proactive Network Administration
An assigned Network and Systems Engineer visits your sites on a regularly-scheduled basis to perform much more than a health or status check on your systems. We work with your business or technical team to build customized IT best practices and protocols to ensure that your IT environment is maintained for optimal performance and minimized risk to your business.
• Technology Consulting
We provide our customers with a dedicated vCIO (Virtual Chief Information Officer) with real CIO-level experience and sound business acumen, as well as technical skill sets to ensure continual delivery of high-value technology consulting. We provide vendor management, technology steering, planning, and budgeting while ensuring the best possible technology recommendations for the IT investment.
• Mobile Device Management (MDM)
Scalable monitoring, management and support of iOS, Android and Windows mobile devices. With the explosion of BYOD (bring your own device) to the business, we are out in front by helping ensure accurate mobile device management for your business.
• Managed Remote Back-Up
Secure remote back-up of your critical systems and data. Central web-based administration of all features including event scheduling, back-up status, universal restore for recoveries to dissimilar hardware or virtual machine, alert for failed cycles, and reporting.
• Managed Firewall
Fully-managed, dedicated firewall protection including: perimeter security, intrusion prevention, file blocking, anti-phishing, anti-spam, URL blocking/filtering, antivirus, anti-spyware, and secure SSL remote access for corporate users.
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